International Education Journal


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An institution in search of excellence: Lessons learnt

Fatimah Hashim 
Faculty of Education, University of Malaya

Halimah Awang 
Faculty of Economics and Administration, University of Malaya


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Not Me, Not You, but Together WE Will.

This is a report of the strategies adopted by the University of Malaya (UM), Malaysia, to address the issues and complexities involved in its search for excellence in teaching and learning, research and service. The story is told how the university sought accreditation through the International Standards Organisation (ISO) and how by uniting their heartbeats to breathe as one provides a platform for some individuals to rise to the occasion thereby adding strength to the teamís struggle. The paper concludes that obtaining ISO certification is only a means to an end and, although the initiative towards change may have come from the top management of the university, any attempt to bring about change, requires that the parties involved have to become the change agents themselves.

Higher education, quality culture, ISO certification, managing change, continuous improvement


Hashim, F. and Awang, H. (2005) An institution in search of excellence: Lessons learnt. International Education Journal, 6 (3), 291-296.

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