Faculty of Education, University of Malaya
Faculty of Economics and Administration, University of
Not Me, Not You, but
Together WE Will.
This is a report of the
strategies adopted by the University of Malaya (UM), Malaysia,
to address the issues and complexities involved in its search
for excellence in teaching and learning, research and service.
The story is told how the university sought accreditation
through the International Standards Organisation (ISO) and how
by uniting their heartbeats to breathe as one provides a
platform for some individuals to rise to the occasion thereby
adding strength to the teamís struggle. The paper concludes
that obtaining ISO certification is only a means to an end
and, although the initiative towards change may have come from
the top management of the university, any attempt to bring
about change, requires that the parties involved have to
become the change agents themselves.
education, quality culture, ISO certification, managing
change, continuous improvement